Privacy Policy

Effective Date: September 1, 2025
Company Name: The Diwali Shop LLC

The Diwali Shop values your trust. This Privacy & Data Policy explains how we collect, use, and protect your personal information when you visit our website or purchase from us. By using our services, you agree to the practices described below.

 

1. Information We Collect

We collect the following types of information:

  • Personal Information you provide: name, billing/shipping address, email address, phone number, and payment details (processed securely through third-party providers).
  • Order & Transaction Information: details about purchases, returns, or store credits.
  • Technical Information: your IP address, browser type, device type, operating system, and site usage data (via cookies or analytics tools).
  • Communications: emails, messages, or feedback you send to us.

 

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including shipping and returns.
  • Communicate with you about your order, account, or customer service inquiries.
  • Send promotional offers, newsletters, and updates (you may opt out anytime).
  • Improve our website, products, and customer experience.
  • Comply with legal and tax obligations.

 

3. Sharing of Information

We do not sell or rent your personal data. We may share information only in the following cases:

  • Service Providers: such as payment processors, shipping carriers, and IT/marketing platforms, solely to perform services on our behalf.
  • Legal Compliance: if required by law, regulation, or legal process.
  • Business Transfers: if The Diwali Shop LLC undergoes a merger, acquisition, or asset sale, customer data may be transferred as part of that transaction.

 

4. Cookies & Tracking

Our website uses cookies and similar technologies to:

  • Enable basic site functionality (shopping cart, checkout).
  • Analyze site traffic and performance.
  • Personalize your browsing experience.
    You can disable cookies in your browser settings, but some features may not work properly.

 

5. Data Security

We implement reasonable safeguards to protect your personal information. However, no online transmission or storage system is completely secure. By using our site, you acknowledge and accept this risk.

 

6. Your Rights & Choices

  • You may update your account details or unsubscribe from marketing emails at any time.
  • You can request to access, correct, or delete your personal data by contacting us at founders@thediwalishop.com.
  • We will comply with such requests as required by applicable law.

 

7. Children’s Privacy

Our website is not directed at persons under the age of 18, and we do not knowingly collect personal data from children. If we learn we have collected such data, we will delete it promptly.

 

8. Data Retention

We retain your personal information for as long as necessary to fulfill your orders, comply with legal obligations, and resolve disputes.

 

9. Changes to This Policy

We may update this Privacy & Data Policy from time to time. Updates will be posted on this page with a revised “Effective Date.” Continued use of our site indicates your acceptance of any changes.